Industrial companies
Assistant platform
Industrial firms using Sana to create custom AI assistants average 50% time savings, from commercial headquarters all the way to the front line.
Driving AI ROI
for industrial companies
“We’re leveraging our AI assistants to find and compare product information, build sales arguments, and much more. We see real operational efficiency, and Sana has already provided us with a quick payback.”
Industrial market leader uses AI assistant to augment customer support
x
number of issues resolved
Leading manufacturer uses AI assistant to answer product questions
%
time savings
Swedish mining manufacturer augments R&D team with custom AI assistants
%
time savings
Key benefits
AI assistants that augment the entire value chain
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Sales and tendering
Simplify complex portfolios with an expert AI sales assistant that answers product questions, complete RFPs, updates account statuses, and accelerates deal progression by attending and analyzing sales calls.
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Customer support
Close more tickets faster. Thanks to Sana’s knowledge graph, your AI support assistant can visualize and compare product data, answer customer emails, synthesize feedback, and more.
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Field technicians
No more time-wasting on the front line. When your AI field assistant understands every product manual, it can identify the right tools and spare parts in seconds, wherever your technicians are.
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Marketing teams
Swap expensive content creation processes for enhanced insight. Sana makes it easy for marketers to localize messaging and refine copywriting based on regional customer data and portfolio analysis.
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Product management
From offloading repetitive product questions to analyzing user feedback, your product managers will have more time to create meaningful outcomes with a product assistant by their side.
Custom integrations
Connect your AI assistants to all your most-important tools and data sources, including SharePoint, SAP, Outlook, and Inriver.
See all integrations
Teams
Sharepoint
Google Drive
Outlook
Box
Slack
Salesforce
Microsoft Dynamics
SAP
Inriver
Oracle
Fluidworks
No training on your company data.
Full enterprise-grade security and support.
- No training on your data
- Domain verification, SAML, SSO, & SCIM
- SOC 2 Type 1 compliance
- ISO 27001 certified
- GDPR compliant
- Data encrypted at rest with AES 256 and in transit with TLS 1.2+
- Azure, Anthropic, Cohere, OpenAI, and self-hosted models
- Knowledge verification settings
- User-generated feedback on responses
- Analytics dashboard for montioring usage and responses
- API access for building your own integrations
- Dedicated success team, priority support, and SLA
- AI strategy consulting and integration guidance
- Tailored onboarding and change management support
FAQ
How secure is Sana AI?
Sana AI is single tenant, SOC2 and ISO 27001 certified, and GDPR compliant. All data is encrypted at rest with AES 256 and in transit with TLS 1.2+. The platform follows data privacy regulations and guidelines to protect each individual user. Enterprise users can be authenticated with Single-Sign-On (SSO). Integrated systems can mirror the underlying system permissions.
Which integrations does Sana AI have?
Enterprise customers can use a wide range of off-the-shelf connectors. New connectors are added and included in the offering. Free tier users can currently add integrations to Google Drive, Sharepoint, Google Calendar, Outlook Calendar. Enterprise customers can also build custom integrations to Sana AI. Sana AI supports meeting recordings in Zoom, Microsoft Teams, and Google Meet for both tiers.
Can Sana AI browse the web?
Sana AI can combine your internal knowledge with anything from the public web. As a user, you can control the scope for each question. As an administrator, you can enable or disable web browsing for any assistant you create in Sana AI.
Which types of data can Sana AI handle?
Sana AI excels in reading documents (e.g. PDF, Powerpoint, Word, Docs), structured files (e.g. Excel, Sheets, CSV), and videos (e.g. MP4). Sana also connects to third-party systems such as CRMs with additional data types. Additional data types are added continuously.
How does Sana AI store my data?
Data added through integrations and/or through upload to Sana AI is indexed and stored in a cloud instance. Sana AI isolates all customer data using a single tenant architecture, meaning no databases are shared between customers. Data at rest is encrypted with AES 256 and data in transit is encrypted with TLS 1.2+.
How are data permissions handled?
There are three ways documents can be added to Sana AI, (i) through direct upload, (ii) through a private integration, and (iii) with a shared integration. The accessibility depends on how the document has been added and what admin settings are configured.
For direct uploads, access management is handled directly in Sana AI through individual document access management or through collections. Admins can set up which users can do what.
For private integrations, each user is self-authenticating and can see results only from the scope they have access to. For example, a user can see the same results from Google Drive that they could see if searching directly from their authenticated Google Drive.
For shared integrations, admins can control which documents should be available to all users who have access to a collection and/or the entire workspace.
Which LLMs does Sana AI use? Are third-party models trained on my data?
Sana AI’s architecture is built agnostic to the underlying large language models. Enterprise users can select between a range of LLM models and providers. Sana’s default model options are not trained on Content Data. We utilize enterprise security arrangements and, whenever possible, a Zero-Day Retention (ZDR) policy with our third parties. For specific LLM requirements, please get in touch with us.
Which languages does Sana AI support?
The assistant can speak more than 50 languages. For specific inquiries, please get in touch with us.
Get in touch
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